JOIN SCULPT

Last updated: September 9, 2026

At Sculpt Pilates (“we,” “our,” or “us”), operating via https://sculptpilates.com.au/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our online services, or participate in our classes.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain data automatically collected when you interact with our website.

A. Personal Identification Data

  • Contact Information: Name, email address, phone number, physical address, and date of birth.
  • Account & Booking Data: Login credentials, class bookings, membership choices, and transaction histories.
  • Payment Details: Billing information and transaction records. Note: Direct card numbers are processed securely by third-party payment providers (e.g., Stripe, Mindbody, or Momence) and are never stored directly on our servers.

B. Health & Sensitive Information

Because safety is essential during Pilates instruction, we may ask you to voluntarily disclose health-related information, such as:

  • Pre-existing injuries or physical conditions
  • Pregnancy or postpartum status
  • Medical history relevant to physical exercise

Health data is treated with additional confidentiality and is used exclusively to allow instructors to safely modify exercises for your needs.

C. Automatically Collected Data & Cookies

When you browse our site, we may automatically collect non-personal data, including:

  • IP address, browser type, operating system, and referral source.
  • Usage metrics, such as pages viewed, time spent on the site, and navigation paths.
  • Data captured via Cookies, Google Analytics, or advertising pixels (e.g., Meta Pixel).

2. How We Use Your Information

We collect and use your personal information for purposes including, but not limited to:

  1. Service Provision: Managing class bookings, scheduling, memberships, and account maintenance.
  2. Safety & Suitability: Ensuring class modifications cater to your physical needs and safety.
  3. Communication: Sending booking confirmations, studio updates, timetable changes, and customer support responses.
  4. Payment Processing: Securely processing billing transactions and managing studio accounts.
  5. Marketing: Sending promotional offers, updates, and newsletters (if you have opted in). You may opt out at any time.
  6. Website Optimization: Analyzing traffic and user behavior to improve site design and functionality.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only disclose information in the following circumstances:

  • Service Providers & Integration Partners: Third-party vendors who assist in operating our website, booking software, payment gateways, and email communications (e.g., Mindbody, Momence, Stripe, Google Analytics).
  • Instructors & Studio Staff: On a need-to-know basis (specifically health disclosures to ensure physical safety during classes).
  • Legal Requirements: When required by Australian law, court order, or governmental regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of studio assets, client records may be transferred as part of the business.

4. Storage and Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

  • Online booking transactions use standard SSL/TLS encryption.
  • Payment card data is offloaded to PCI-DSS compliant third-party payment gateways.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal, tax, and reporting obligations.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze web performance, and remember your preferences.

You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, disabling essential cookies may impact the performance and functionality of our online booking portal.

6. Your Rights and Accessing Your Information

Under the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate or out-of-date personal information.
  • Opt-Out: Unsubscribe from marketing communications at any time via the “unsubscribe” link at the bottom of our emails.
  • Deletion: Request the removal of your personal data, subject to any legal obligations requiring us to retain specific record histories.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media pages or external payment platforms). We do not control and are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any site you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes will be published on this page with an updated “Last Updated” date.

9. Contact Us & Complaints

If you have questions about this Privacy Policy, wish to access/correct your data, or would like to lodge a complaint regarding our compliance with the APPs, please contact us:

If you are unsatisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.